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Kilian Goldin

Learning and Development Expert
kiliangoldin@gmail.com
214-738-7424

Work Experience

loanDepot

Director of Training and Development
2020 – Present

  • Scaled a training team from 16 individuals to 40 nationwide
  • Created and implemented a WFH training strategy for new mortgage sales officers by fully vetting and strategically putting together a 26-week training plan
  • Heavily involved with scaling a training program that could only manage 40-60 new hires per month to 180-225 new hires per month
  • Due to the Training Organizations efforts, a 70%+ pass rate to net 125+ new mortgage sales agents monthly to the sales floor (vs the national average of 56%) was achieved 
  • Proactively anticipated market conditions to create educational content to better position our sales agents in a changing market
  • Held weekly masterminds with EVPs, SVPs, and VPs of Sales for the Training Organization to be better aligned with sales initiatives. From those meetings, impactful content for our Sales Organization was created
  • Implemented Asana across the Training Organization to better organize and track personnel/projects

Nationstar Mortgage / Mr. Cooper

AVP of Training
2017 – 2020

  • Started a training team from just myself and grew the team to 12 individuals in Dallas, TX and Santa Ana, CA
  • Utilized Articulate, GoAnimate, Captivate, Camtasia, SnagIt, & other various learning tools to create trainings for Mr. Cooper employees
  • Take bland PowerPoint presentations and enhance them or use as a basis for creating a new way of presenting the information (video, infographics, etc)
  • Held focus groups with SME's to better understand their needs and create content beneficial to them
  • Four new hire classes running six weeks long each were held monthly
  • Facilitated and launched the MyWay project companywide which helped connect our employees to our customers to make a mortgage transaction better and more convenient

Samsung

Sr. Learning Manager
2012-2016

  • Personally developed a project that profited over $6,000,000 for Samsung and made our service department profitable for the first time in 7 years
  • Leadership of team of 25+ professionals responsible for delivery of retail sales training programs and learning content for Samsung Mobile, Consumer Electronics, and Home Appliance products
  • Own training of Samsung internal field teams in both direct and indirect retail channels, as well as external retail sales associates at carriers and national retail partners
  • Own vision and strategy for online learning, mobile learning, and live facilitated learning programs to support sales enablement in all retail channels
  • Ownership of team and strategy of training content development, learning technologies including Learning Management System (LMS), and rewards and engagement platforms and programs
  • Ownership of strategic relationships with retail and carrier partners with respect to retail sales training programs as well as internal product and marketing teams, B2B Enterprise, and Service/Support teams
  • Main point of contact with the carrier customer care team to align content, provide troubleshooting, create workarounds, develop training and any other ad hoc support needs
  • Support the PM and Quality teams with SW and HW issue analysis and resolution
  • ·Multiple Samsung recognition awards for exemplary carrier support
  • Prepared and conducted over 1000 training programs related to Sales, Marketing, Customer Service, and Human Resources
  • Delivered monthly trainings to over 1,500 Field Sales Managers and 500 Technical Agents

Samsung

Marketing & Sales Specialist
2008 – 2012

  • Monitored trending news, ideas and capitalized on those ideas towards marketing and sales plan
  • Collected quantitative and qualitative data from marketing campaigns
  • Performed market analysis and research on competition
  • Created a marketing plan for the Galaxy Tab 10.1 which was then implemented
  • Conducted industry research on tablet usage and customer demographics
  • Managed a national team of 1200 people who were working at Samsung kiosks
  • Reduced return rate on Samsung products 50% to 33% in Midwest markets by using relationship selling (SPIN and ADAPT)
  • Coached managers and colleagues on Samsung products, services, and best practices
  • Actively communicated national experiential programs to all brands and sales teams
  • Managed and trained 30-50 people both remotely and non-remotely
  • Coordinated production and execution of 200+ activations around the Southern Region

Skills

ADDIE Model

Instructional Design

Digital/Instructor Led/Blended Learning

Training 

Webinar Tools

LMS Administrator

eLearning Tools: Storyline/Articulate Captivate

Camtasia GoAnimate/Vyond Photoshop

Audio & Video Editing

Content Creator

Mandarin Chinese

Translating

Facebook Ads

Cold Calling

Sales

Funnels

Event Planning

Troubleshooting

Networking

Budgeting

Data Analysis

Risk Analysis

Project Management

Recruiting

Interviewing Candidates

Google/Microsoft Suite

CRM Tools: Salesforce, SugarCRM, Pipedrive, Company Hub

What my peers are saying

I wanted to state how much I appreciate Kilian's insights and his methodology towards tackling opportunities within projects. He is one of the best I have seen when it comes to identifying what's working today vs. what will work tomorrow. He's always revising, reiterating, and forward thinking. There are a couple of traits that I want to highlight. 

Kilian has a unique take on projects and tackling problems. He doesn't just seek the issue and then look to remedy; he rethinks the entire approach and asks the tough question "Is our current approach appropriate for this particular task?" I admire this as his approach helps us keep our North Star and how/why we proceed the way we do. This particular skill has encouraged me to change my behavior and thinking. 

Secondly, Kilian is always looking to network and has such a strong, entrepreneurial spirit. I have to admit it is rare to see such a trait and perhaps this is why he does so well when left full autonomy. This particular skill is hard to teach, if at all possible, as the risk assessment and tenacity it takes to succeed isn't for the faint of heart. 

I have no doubts he'll be successful in his own right and hope that at times move forward, I'll be there to support him. He has a bright future and sincerely always a pleasure working alongside Kilian. 

Terrance Blount

I have an understanding that, even if the work is not perfect, it's a work in progress. And the reason why I'm on Circuit is to develop a skill. I feel that it's a safe space.

Elizabeth, Student

I have an understanding that, even if the work is not perfect, it's a work in progress. And the reason why I'm on Circuit is to develop a skill. I feel that it's a safe space.

Elizabeth, Student

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